Welcome to Velura. These Terms of Service (“Terms”) are a legal agreement between you and Velura (“Velura”, “we”, “us”) governing your use of the Velura mobile application and any related services (together, the “App”). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.
You must be at least 16 years old to use the App. By using the App, you represent that you meet this requirement and are legally able to enter into a binding agreement.
You are responsible for the activity that happens under your account and for keeping your Google sign-in credentials secure. If you believe your account has been accessed without your permission, contact us at contact@peletrangroup.com.
Velura is a skincare companion that uses artificial intelligence to generate personalized routines, score products against your skin profile, analyze skin photos, and help you log daily progress. The App is provided on an “as is” and “as available” basis. Features may change, be added, or be removed at any time without notice.
Always consult a qualified dermatologist or healthcare provider before starting, stopping, or changing any skincare regimen, especially if you have a medical condition, are pregnant or nursing, are taking prescription products, or experience any unusual reaction. If you experience a skin reaction, irritation, or any symptom of concern, stop using the relevant product and seek professional medical attention.
Do not rely on the App for medical decisions. The App is not intended to diagnose, treat, cure, or prevent any disease or skin condition.
Many parts of the App are generated by AI models, which can produce inaccurate, outdated, or misleading information. You are responsible for independently evaluating any routine, product, or ingredient recommendation before acting on it. Velura makes no guarantee that AI-generated content is accurate, complete, safe, or suitable for you.
When using the App, you agree not to:
You retain ownership of the content you submit to the App (photos, journal entries, notes, custom routines). By submitting content, you grant Velura a worldwide, non-exclusive, royalty-free licence to store, display, and process that content for the purpose of operating and improving the App, including sending relevant content to AI providers as described in the Privacy Policy.
Subject to applicable law and our Privacy Policy, Velura decides how data collected through the App is stored, processed, aggregated in anonymized form, and used to operate, evaluate, and improve the App. You acknowledge this and agree that, within those limits, Velura has full discretion over such operational decisions.
The App, including its design, text, graphics, mascot, code, and AI prompt systems, is owned by Velura or its licensors and is protected by intellectual property laws. You are granted a limited, non-transferable, revocable licence to use the App for personal, non-commercial purposes. All rights not expressly granted are reserved.
THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY. VELURA DOES NOT WARRANT THAT THE APP WILL BE ERROR-FREE, SECURE, OR THAT ANY RECOMMENDATION OR ANALYSIS WILL PRODUCE A PARTICULAR SKIN OUTCOME.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELURA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR SKIN HEALTH, ARISING OUT OF OR RELATING TO YOUR USE OF THE APP OR ANY RECOMMENDATION, ROUTINE, PRODUCT SCORE, OR ANALYSIS PROVIDED BY IT, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
IN NO EVENT WILL VELURA’S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID VELURA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) USD 50.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify and hold Velura harmless from any claim, loss, or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the App, your content, your violation of these Terms, or your violation of any law or right of a third party.
You may stop using the App and delete your account at any time from the Settings screen. We may suspend or terminate your access to the App at any time, with or without notice, if we believe you have violated these Terms, misused the App, or if we are required to do so by law. Sections that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and governing law) will survive.
The App uses third-party services including Google (sign-in, Play billing), Apple (App Store billing), Supabase (hosting, storage, auth), OpenAI (AI inference), OpenWeatherMap (weather), PostHog (analytics), and Open Beauty Facts (product data). Your use of the App is also subject to the terms of those providers where relevant.
We may update these Terms from time to time. Material changes will be communicated inside the App or by updating the “Last updated” date above. Your continued use of the App after the changes means you accept the updated Terms.
These Terms are governed by the laws of the Republic of Paraguay, without regard to its conflict-of-law rules. You and Velura agree to the exclusive jurisdiction of the competent courts of Asunción, Paraguay for any dispute arising out of or relating to these Terms or the App, except where mandatory consumer-protection laws of your country of residence provide otherwise.
Questions about these Terms? Email legal@peletrangroup.com.